Shipping policy

SHIPPING POLICY

Delivery Estimates

Our estimated delivery time is 5–8 business days after dispatch. Business days exclude weekends and public holidays.

Any separate processing time or delivery estimate displayed on the product page or at checkout applies to your order. Delivery dates are estimates unless explicitly stated otherwise.

Shipping Availability and Costs

Available destinations and shipping charges are displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available. Tracking updates may take time to appear after the carrier receives the shipment.

Delivery Delays

Carrier disruptions, customs inspections, holidays, and other circumstances may affect delivery. If your order has not arrived within the estimated delivery window, email tennisglowsupport@gmail.com so we can investigate and help resolve the issue.

Incorrect Shipping Information

Please check your delivery address carefully before placing an order. If you notice an error, contact us immediately. Address changes may not be possible once an order has been dispatched.

If an incorrect or incomplete address causes a shipment to be returned, we will contact you to discuss redelivery and any applicable shipping costs.

Customs and Import Charges

For international deliveries, any duties or import taxes collected by TennisGlow will be shown at checkout. Additional charges imposed by the destination country may be payable by the recipient where permitted by law.

Missing or Damaged Deliveries

If your package is missing, arrives damaged, or is marked delivered but cannot be located, contact us promptly. Keep the packaging and any damaged items while we investigate with the carrier.

Contact: tennisglowsupport@gmail.com